The Limburg-North Safety Region has more than 100 FireWare smoke generators in use. These machines are used in all kinds of circumstances, by many different users. The technical management of these smoke generators is therefore a challenge that the safety region and FireWare take on together!
An important step is the training of the technicians of the Limburg-North Safety Region. The time had come at the end of October. During a training day, FireWare technicians shared their experiences, knowledge and tricks of the trade. But, vice versa, the safety region’s technicians also had a lot to tell us! This allows us to make our products even better and adapt them to users.
Cooperation is a human effort. It is nice to know who you have on the phone when you contact them about a technical problem or the availability of a (spare) part. “Getting “faces to the names” was an important element of this training day. Mutual trust is so great that the safety region itself can decide whether a repair is under warranty or not. That cuts a lot of red tape for both parties!
Specially prepared smoke generators
After a morning of theory, people worked hard on the smoke generators specially prepared for this training. From settings to blockages, from thermocouples to pumps and from power cords to inspections. Everything was covered. After attending this training, the region’s technicians are flawlessly able to repair the most common malfunctions and perform maintenance checks themselves. All this with the special “handy” tools and special “tricks”.
Win-win-win for everyone
Most problems with a smoke machine are very easy to solve yourself. The time it takes to prepare a machine for shipment, send it in, repair it at FireWare and send it back again is many times longer than repairing it yourself on location. After training, most repairs can be done in 15 minutes to half an hour. How effective! This saves a lot of time, money and logistics costs, but above all annoyance.
Inspiring cooperation
In these times of component scarcity, limited supply of good technicians and environmental concerns, it is important that we treat each other and our environment differently. By really connecting with each other, trusting each other and pragmatically tackling challenges, it is easy to take big steps. In any case, we at FireWare are very happy with this form of cooperation. After all, in our eyes there are only winners!
Collaborate in a different way too?
FireWare runs special courses for technicians who have a lot to do with the maintenance and repair of exercise equipment. Feel free to contact us to explore cooperation possibilities with your region or training centre!
